Technical support
We assist you with technical questions
The MDS service team supports you with malfunctions of your assembly system and if service is required. The smooth operation of your MDS system is our top priority. We are here to assist you with any questions you may have.
In our onlineshop you will easily find the right part for your MDS product. We are here for you if you need assistance in choosing the suitable spare parts.
Contact us
Our customer service will help you with any questions!
Technical support & service
Tel: +49 941 6042-311
E-Mail: service@mds-r.de
Please provide us your machine number, refer to the machine type plate.
Please send us your service request via the service portal.
Spare parts department
Mail: spare.parts@mds-r.de
You can request your safety and basic package directly from us. Please provide us your machine number, refer to the machine type plate.
Please send us your request via the service portal.
Further information and downloads
Tight VNC
Visit the download area of Tight VNC
NETSetMan
Visit the download area of NetSetMan
BR-Automation
Visit the download area of BR-Automation
Teamviewer
GSDML-file for docking at B&R controller and PROFINET-Networks
The GSDML file download contains two different versions. Please use the file with the lower version number: X20IF10E3-1_NETX V1.0.0.0-V1.2.x.x
